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Thank you for shopping at MyFurryPal. We are committed to processing, shipping, and delivering your orders in a timely manner. Please review our Shipping Policy for details on how we handle shipping.
1. Order Processing and Handling Time
Our order handling time is 1-2 business days (Monday-Friday), excluding weekends and holidays. During this time, we prepare your order for shipment. Please note that processing time may be extended during peak seasons or promotional periods.
2. Transit Time
Once your order is processed and shipped, the estimated delivery time is:
- United States: 3-8 days (Monday-Sunday)
- International: 3-12 days (Monday-Sunday), depending on the destination.
Transit times may vary based on the destination and unforeseen circumstances during transit.
3. Shipping Rates
We offer free shipping for all orders within the United States, with no additional charges for economy shipping.
Domestic Shipping (USA) for Orders Under $50:
| Shipping Method | Transit Time | Shipping Cost |
|---|---|---|
| Economy Shipping | 3-8 days (Monday-Sunday) | $6.99 USD |
Domestic Shipping (USA): Free Shipping for Orders Over $50
| Shipping Method | Transit Time | Shipping Cost |
|---|---|---|
| Economy Shipping | 3-8 days (Monday-Sunday) | $0.00 USD |
4. International Shipping
Currently, we ship to the following countries: Canada (CA), Australia (AU), New Zealand (NZ), the United Kingdom (UK), and France (FR). The estimated transit time and shipping costs are as follows:
| Country | Shipping Method | Transit Time | Shipping Cost |
|---|---|---|---|
| Canada | Economy Shipping | 3-8 days (Monday-Sunday) | $6.99 USD |
| Australia | Economy Shipping | 3-12 days (Monday-Sunday) | $6.99 USD |
| New Zealand | Economy Shipping | 3-12 days (Monday-Sunday) | $6.99 USD |
| United Kingdom | Economy Shipping | 3-8 days (Monday-Sunday) | $6.99 USD |
| France | Economy Shipping | 3-8 days (Monday-Sunday) | $6.99 USD |
Free International Shipping for Orders Over $50:
| Country | Shipping Method | Transit Time | Shipping Cost |
|---|---|---|---|
| Canada | Economy Shipping | 3-8 days (Monday-Sunday) | $0.00 USD |
| Australia | Economy Shipping | 3-12 days (Monday-Sunday) | $0.00 USD |
| New Zealand | Economy Shipping | 3-12 days (Monday-Sunday) | $0.00 USD |
| United Kingdom | Economy Shipping | 3-8 days (Monday-Sunday) | $0.00 USD |
| France | Economy Shipping | 3-8 days (Monday-Sunday) | $0.00 USD |
5. Order Cut-Off Time
Orders must be placed by 5 p.m. EST on business days (Monday-Friday) to be processed the same day. Orders placed after this time will be processed on the next business day.
6. Shipment Tracking
Once your order is shipped, a tracking number will be emailed to you. You can use this number to track your shipment on our website's Order Tracking page or the carrier’s website. Please allow some time for tracking information to get updated, it can take upto 24-48hrs.
Tracking Page link: https://www.myfurrypal.co/pages/track-your-order
7. Import Duties and Taxes
'We' as in 'myfurrypal.co' is responsible for Import duties, taxes, and customs fees. These charges are already included in the product price or shipping cost and customers don't have to bare these costs. Ensure that the shipping address provided is accurate and complete to avoid delays. Inaccurate information may result in additional delays.
10. Incomplete or Incorrect Addresses
We understand that mistakes happen. If an address is incomplete or incorrect, we’ll do our best to help resolve the issue quickly we can manually update your address from our end as long as the item is not prepared to be shipped. Please double-check your shipping information before completing your order to avoid any potential delays. If you notice an error after placing your order, contact us as soon as possible, and we'll assist in updating the information.
11. Lost or Damaged Packages
Your satisfaction is our priority. While we take every precaution to ensure your package arrives safely, unforeseen issues can still occur. If your package is lost or arrives damaged, please reach out to us immediately. We’ll work with you to resolve the situation and assist with the claim process if needed. Please keep all packaging materials and provide any documentation that may help expedite the claim. We’re here to support you every step of the way, please contact us at support@myfurrypal.co
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please reach out:
- Business Name: myfurrypal.co
- Phone: +12094416811
- Email: support@myfurrypal.co
- Address: 8407 Central Avenue, Newark, CA 94560, USA
We strive to make your shopping experience seamless and will do our best to ensure timely delivery of your orders.
