Terugbetalingsbeleid

Return and Exchange Policy
Last updated: October 2023

Thank you for shopping at MyFurryPal. Your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

Our 30-Day Money-Back Guarantee

We offer a 100% satisfaction guarantee. If you change your mind or are unsatisfied with your purchase, you can return or exchange the product within 30 days from the date of purchase.

Eligibility for Returns and Exchanges

  • Accepted Products: We accept returns and exchanges for both defective and non-defective products, whether they are new or slightly used, and whether they are in their original packaging or not. However, the product must be shipped back to us inside a box to prevent damage during transit.

Countries We Serve

We accept returns and exchanges from the following countries:

  • Australia
  • Canada
  • France
  • New Zealand
  • United Kingdom
  • United States

How to Initiate a Return or Exchange

  1. Send an email to support@myfurrypal.co with your order number and a brief explanation of the reason for your return or exchange. If the item is defective, please include photos or a video illustrating the issue.
  2. We will respond promptly and provide you with a prepaid return shipping label, which you can download and print for free.
  3. Pack the item securely in a box and attach the provided return label.
  4. Drop off the package at your nearest post office or schedule a pickup.

Return Shipping and Restocking Fees

  • Return Shipping Fees: We provide free return shipping labels for all returns and exchanges, regardless of the reason.
  • Restocking Fees: We do not charge any restocking fees.

Refund Processing Time

  • Once we receive and inspect your returned item, we will process your refund within 2 business days.
  • The refund will be issued to your original method of payment.
  • You will receive a refund confirmation email once the process is completed.

Exchanges

  • We accept exchanges for both defective and non-defective products.
  • To initiate an exchange, follow the same steps outlined in the "How to Initiate a Return or Exchange" section.

Important Notes

  • Packaging: Please ensure that items are shipped back inside a box to prevent damage during transit.
  • Accurate Shipping Information: Double-check your shipping address when placing an order. If you notice an error, contact us immediately, and we'll do our best to update it before the order ships.
  • Late or Missing Refunds: If you haven't received your refund after 5 business days, please check with your bank or credit card company. Processing times can vary.

Contact Us

If you have any questions or need assistance, please don't hesitate to reach out:

  • Business Name: myfurrypal.co
  • Phone: +1 (209) 441-6811
  • Email: support@myfurrypal.co
  • Address: 8407 Central Avenue, Newark, CA 94560, USA

We are committed to providing exceptional customer service and making your shopping experience as smooth as possible. Thank you for choosing MyFurryPal.